D&S researcher Alex Rosenblat was quoted in this piece by PC Magazine about her work with Luke Stark on Uber drivers.
“Over a six-month period, my colleague Luke Stark and I have been studying how Uber drivers interact with the Uber app as part of a research project funded by Microsoft FUSE Labs,” Rosenblat wrote. “Our research was conducted primarily in Uber driver forums, and through interviews with Uber drivers. We’ve observed that drivers across multiple forums discuss the fake cars they see on their own residential streets. One driver, who makes regular broadcasts advising drivers about using the Uber system, even made a YouTube video to show other drivers how the app sometimes displays cars that aren’t there.”