Data & Society > our work > blog posts > How Drivers Shame Uber Lyft Passengers

Medium | 05.29.17

How Drivers Shame Uber Lyft Passengers

Alex Rosenblat

D&S researcher Alex Rosenblat explains how and why Uber & Lyft drivers surveil their passengers during rides.

Passenger shaming is partly a consequence of the Uber/Lyft business model. Drivers can’t get reliable accountability from their employers or passengers, so they turn to tools like dash-cams. These are part of the externalized costs of the lean gig economy employment model.

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