City Lab | 12.21.17
After instances of gender-based violence in ride-hailing apps, some people are calling for women-only apps. D&S researcher Alex Rosenblat explains how the flaw can be found in the rating system in City Lab.
“Rosenblat says the demand for women-only services points to a flaw in the current ride-hailing model, which relies on a user-ratings system to foster trust between strangers.
‘Customers are expected to perform this task of flagging errant behavior,’ she says. ‘Neither drivers nor passengers are paid for that kind of work, but the success of safety at scale implies the free labor that people are willing to perform. It’s clear that ratings don’t solve everything.’”