Pacific Standard | 09.10.15
D&S researcher Alex Rosenblat published an essay on remote management in Pacific Standard’s The Future of Work and Workers series:
Rather than having managers who listen to them and deliver feedback, drivers are managed through monitoring and rating systems delivered by semi-automated messaging. Uber says it’s just an app, not the drivers’ employer. Yet, this claim belies the significant control Uber exerts over their behavior through electronic management and performance metrics.