TheRideShareGuy.com | 10.27.18
Data & Society Researcher Alex Rosenblat was interviewed by The Ride Share Guy about her book Uberland.
“I was always looking at drivers’ experiences through two lenses. One would be watching them navigate the app or making choices between Lyft and Uber, or trying to opt out of Uber Pool with mixed success, and I would watch them try to interact with their algorithmic manager and customer support. And at the same time, I’d look at the experiments that Uber was making on driver pay or optimizing for new features, and I would contrast that with these other big internet platforms in Silicon Valley like Facebook and Google. How is the culture of Silicon Valley affecting work in ways that produce unexpected results?”