Sha will discuss the ongoing work and discussions inside Nava as a way to open a conversation around the design of the government’s digital services for the public. He will use the architectural theorist Keller Easterling’s term “disposition” – the propensity of forms to produce actions – to understand what we encounter when we build with and for the government. These dispositions, both of the tech industry and the government, create a set of material constraints that shape issues around healthcare, taxation, and identity. This talk will discuss both the possibilities and implications of designing for the government, and the necessity of dialogue between research and practice.
Nava is a public benefit corporation working to improve digital services at public-facing government agencies. It was formed out of the efforts to fix HealthCare.gov in late 2013, where Nava worked with the Centers for Medicare & Medicaid Services to streamline and redesign systems. Together they cut the time people take to submit an application in half and built an identity management backend system that has saved tens of millions of dollars in operating costs.