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D&S researcher Alex Rosenblat was quoted in this CNN piece describing an Uber tactic called timeouts meant to discourage drivers from turning down rides.

The timeouts have also reignited the controversy over whether Uber treats its drivers like independent contractors or employees.

“You’re saying to someone — you’re your own boss, but also go into the penalty box because you didn’t behave in the way that we suggested you should,” Rosenblat said.