Refugee Connectivity

Study shows importance of internet connectivity, mobile devices to the privacy and mental health of Syrian refugees in Greece.

Data & Society and the Harvard Humanitarian Initiative’s “Refugee Connectivity: A Survey of Mobile Phones, Mental Health, and Privacy at a Syrian Refugee Camp in Greece” provides new evidence of the critical role internet connectivity and mobile devices play in the lives and wellbeing of this population. Findings are based on a survey of 135 adults amongst the 750 residents at Ritsona Refugee Camp in Greece.

The report is the result of 2017 field research by Data & Society, the Harvard Humanitarian Initiative’s (HHI) Signal Program on Human Security and Technology, and Centre for Innovation at Leiden University. Lead authors of the report are Mark Latonero, Ph.D. of Data & Society, Danielle Poole of HHI/Signal and the Harvard School of Public Health, and Jos Berens, formerly of Leiden University.

Key findings of the study include the following:

• Women are less likely to own a mobile phone than men – 94% of men own a phone, compared to 67% of women. Mobile phone access is “important” to over 80% of refugees in this study.
• Approximately 2 of every 5 refugees participating in this study may be classified as moderately to severely depressed according to the validated depression scale used in the survey. Each additional day an individual used a phone in the past week was associated with a reduction in their probability of being depressed.
• Eighty-six percent (86%) said they would not be concerned about giving their personal information to a UN official. Yet for Facebook, 30% expressed concern about giving the social media site their personal information, 52% were unconcerned, and 15% were unsure. Thirty-three percent (33%) said they have been asked to provide information about themselves that they would rather not have given.
• Ninety-four percent (94%) use WhatsApp, 78% use Facebook, about 38% use Google Translate and Google Maps, and 9% use Skype.
• Privacy, trust, and information security are important factors for refugees. Many respondents had a sense of the people and platforms they would or would not trust with their sensitive information.
• Refugees have nuanced views on privacy and information sensitivity. Response organizations must protect the privacy rights of refugees and understand that different technologies receive different degrees of trust.
• The study demonstrates the need for further research and assessment of social context for any technology deployed for refugees.
• In order to be able to deploy technological intervention effectively and responsibly, say the authors, social factors specific to refugee populations need to be understood.