Data & Society > our work > press coverage > Uber Denies Having ‘Phantom Cabs’

RTT News | 07.30.15

Uber Denies Having ‘Phantom Cabs’

Alex Rosenblat, Luke Stark

D&S researcher Alex Rosenblat and Luke Stark were cited in this piece by RTT News discussing Uber’s map for passengers.

Alex Rosenblat and Luke Stark, a pair of researchers from Data & Society who are studying Uber’s user interaction, said in an article for Vice’s Motherboard blog, that what the Uber passenger app shows can be deceptive and the cars shown close to a passenger’s pick-up location might be fake.

The discrepancy would not have been obvious in a busy location with a shorter wait time. But in more remote areas, the app clearly shows drivers where there are none, according to the researchers. Rosenblat said there is speculation that “phantom cars” on the app are intentional on Uber’s part.

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